Privacy policy
Privacy Policy and Terms & Conditions
Last Updated: January 26, 2025
This document outlines the Privacy Policy, Terms & Conditions, and policies related to payments, shipping, returns, and refunds for Lynda Rahim ("we," "us," "our"). By accessing or using our services on lynda-rahim.myshopify.com (the "Site"), you agree to the terms described herein. If you do not agree with these policies, please do not use or access our services.
Privacy Policy
Collection of Personal Information
We collect personal information in three primary ways:
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Directly from You:
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Contact Details: Name, address, phone number, and email.
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Order Information: Billing and shipping address, payment confirmation, email, and phone number.
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Account Information: Username, password, and security questions.
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Customer Support: Information provided in communications with us.
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Automatically from Your Usage:
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Device information, browser type, IP address, and network details via cookies, pixels, and similar technologies.
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From Third Parties:
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Payment processors, fulfillment services, and marketing partners.
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Use of Personal Information
We use your information for the following purposes:
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Providing products and services.
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Marketing and advertising.
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Enhancing security and preventing fraud.
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Improving customer service.
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Complying with legal obligations.
Cookies
Cookies are used to improve functionality, run analytics, and tailor advertisements. You can manage cookie preferences in your browser settings, but disabling cookies may affect certain features of the Site.
Disclosure of Personal Information
We may share your information with:
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Vendors performing services on our behalf.
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Business and marketing partners.
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Legal entities in case of compliance or enforcement needs.
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Affiliates within our corporate group.
Children's Data
The Site is not intended for children under 16, and we do not knowingly collect their data.
Your Rights
Depending on your jurisdiction, you may have the right to:
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Access, correct, or delete personal information.
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Opt-out of certain communications.
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Withdraw consent for data usage.
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Request data portability.
For requests, contact us at hello@lyndarahim.com.my or 341, Lorong Maarof, Kuala Lumpur, KUL, 59000, MY.
Terms & Conditions
General
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By using this Site, you confirm that you are at least the age of majority in your state or province of residence.
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We reserve the right to amend these terms at any time without prior notice.
Order Fulfillment
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Orders are processed within 1-3 working days after payment confirmation.
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Postage is available Monday through Friday (excluding public holidays).
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Colors of items may vary up to 10% from the displayed images.
Refund & Exchange Policy
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No Refund Policy: All products are sold "as is," and refunds are not issued.
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Exchange Policy:
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Exchanges are only applicable for defects (e.g., torn, dirty) or incorrect items.
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Items must be unworn, unwashed, unaltered, and with all tags intact.
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Return requests must be made within 3 days of receiving the parcel. Postage costs for valid exchanges will be covered by us.
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Payment Policy
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Payments can be made via manual bank transfer, internet banking, or valid credit/debit cards.
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Prices and shipping rates are subject to change but will not affect confirmed (paid) orders.
Shipping Policy
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Delivery charges are based on rates set by the logistics provider.
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We aim to deliver orders promptly, but unforeseen delays may occur. We are not liable for losses due to late delivery.
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For delivery issues, contact the courier directly using the provided consignment number.
Responsibilities
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LRB is not responsible for delivery problems or lost items.
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Re-shipment costs for returns or exchanges are covered by buyers.
Contact Us
For any inquiries or complaints, contact:
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Email: hello@lyndarahim.com.my
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Phone: +60 3-2280 0288
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Address: 341, Lorong Maarof, Kuala Lumpur, KUL, 59000, MY